After they were able to repro the issue by themselves they finally admitted there is an issue with the connection that is not on my devices. For example, they were able to get the local tech supervisor to come onsite with their own laptop and reproduce the upload speed issue (finally!). I want to say, the OotP case agent was more helpful with me and pulled strings on the backend to get the local tech supervisor involved, as well as speaking with the backend network engineers to troubleshoot. I was assigned a OotP case number and a OotP case agent. I escalated my issue all the way up to the AT&T Office of the President. The single-stream upload speed of < 200M is extremely painful for uploading files. I WFH and upload large files for work, so I really need that full 1 gig upload speed. ![]() How can I escalate this issue with AT&T? I know that residential Fiber connections are best effort ("up to"), but 300-500 Mbps is really low for the promised 1 gig symmetrical connection. For both on-site calls, I'm on the hook for the $99 dispatch fee since there is "no issue". Needless to say, I'm a very unhappy customer right now and it's incredibly frustrating they're treating me like a child, blaming the speeds on my devices. But AT&T is either not willing to admit the issue, or won't send a technician with tools equipped to diagnose the issue. ![]() I think the "speed test" the technicians do on their phone is the connection from the BGW320 gateway to the 1st node on the AT&T network, and doesn't actually test throughput. Obviously there's something very much wrong with the upload connection. He suggests that my PC is at fault and is likely not "fast enough" to use the 1 gig upload speed, despite me telling him it was working fine 3 weeks earlier. The self-reported speed on his phone app is the truth, and since he's seeing 900/900M, there's nothing wrong. I ask why not arrive with a laptop, and he says technicians are not equipped with them, or any other wired device to test the gateway. Once again, does a speed test on his phone to the gateway and sees 900/900M. A new technician arrives with NO laptop or any other device to connect to the gateway.Called in tech support yet again and specifically requested an on-site technician arrive with equipment to test hardwired to gateway, such as a laptop with adapter.I suggested he try with his own equipment connected to the gateway, but unfortunately he did not have a laptop or anything like that, so he left. But my PC hardwired connected to the BGW320 is still seeing degraded upload speeds. The technician was seeing 900/900M on his testing tool on his phone delivered to the BGW320. He also replaced the ONT with a simple patch panel, and replaced the BGW210 with the BGW320 gateway. The technician completely rewired the fiber and connectors.Called in tech support again and requested on-site technician. I contacted AT&T technical support over phone, and after some basic troubleshooting, they sent a replacement BGW210.Server: Unwired - San Francisco, CA (id: 603) This is multi-stream, unfortunately there's no way to do single-stream via CLI: $ speedtest -s 603 I also tried the speedtest CLI and the results are the same. I tried several servers in the SF area, and the results are roughly the same: I also tried another desktop, and a Macbook Pro with a 2.5G USB-C adapter, and they all yield the same results. All of these are via the 5G port on the BGW320 gateway, in passthrough mode, hardwired directly to a PC with a 2.5G port. I was a happy customer and was getting close to 940M/940M on the connection via hardwired ethernet, using IP passthrough mode to my Unifi UDM-Pro for the last 10 months.Ībout 3 weeks ago, I saw a significant degredation in upload speeds, with speeds in the 300-500 Mbps range. ![]() Fiber ONT + BGW210 gateway is what was installed. I signed up for AT&T Fiber 1/1 Gbps when I moved into my current home 10 months ago in San Francisco.
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